Account Manager - Drayage

Skypace is the ocean freight service and technology division of Maxton Shipping Inc., a U.S.-based freight forwarder with a global operating network. Skypace provides a shipper-facing platform that enables customers to execute ocean freight shipments using both Maxton’s carrier contracts and their own negotiated agreements, supported by sourcing analytics and structured cost-based decision making across the supply chain.

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The platform supports quoting, booking, documentation management, and real-time shipment tracking through direct integrations with major ocean carriers, including Maersk, CMA CGM, and Hapag-Lloyd. Supporting services such as inland transportation, customs clearance, cargo insurance, and 4PL coordination are managed within the same execution framework.

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Skypace is used for active freight operations and is designed to automate standardized processes while applying human expertise where regulatory accuracy, coordination, and customer communication are required.

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The Account Manager - Drayage is responsible for managing port and inland container movements associated with ocean freight shipments. This role oversees drayage execution from container availability through delivery and return, acting as the coordination point between terminals, trucking partners, warehouses, and customers.

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The position exists to ensure predictable container flow, cost control, and service continuity while minimizing detention, demurrage, and service disruptions.

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Key Responsibilities:

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Drayage Execution and Coordination

• Manage drayage movements for import and export ocean containers;
• Coordinate container pickup, delivery, and empty returns across ports and inland locations;
• Schedule and confirm trucking assignments with drayage providers;
• Monitor terminal availability, equipment status, and appointment requirements.

Cost and Time Control

• Track detention and demurrage exposure and take corrective action to minimize charges;
• Monitor free time usage and escalate risks related to delays or congestion;
• Validate accessorial charges related to drayage services.

Shipment Visibility and Milestone Management

• Monitor drayage milestones within the Skypace platform, including availability, pickup, delivery, and return;
• Ensure accurate status updates and documentation are maintained;
• Provide customers with clear and timely delivery status communication.

Exception Management

• Manage port congestion, chassis shortages, appointment issues, and delivery delays;
• Coordinate corrective actions with terminals, trucking partners, and warehouses;
• Escalate operational risks when service commitments are impacted.

Vendor and Stakeholder Coordination

• Maintain working relationships with drayage carriers, terminals, depots, and warehouses;
• Coordinate with ocean operations, customs clearance, and account management teams;
• Support customer requirements related to delivery windows and special handling.

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Operational Interfaces:‍

• Drayage and trucking providers;
• Port terminals, rail ramps, and equipment depots;
• Customs clearance and ocean freight operations teams;
• Warehouses and distribution centers;
• Customer logistics and transportation contacts.

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Required Experience and Qualifications:‍

• Minimum 4 years of experience in drayage or domestic container transportation;
• Working knowledge of port operations, terminal workflows, and equipment handling;
• Familiarity with detention, demurrage, and free time structures;
• Strong organizational and coordination skills;
• Experience working with transportation management or logistics platforms;
• Clear written and verbal communication skills.

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This role operates at the most time-sensitive point of the ocean freight lifecycle, where port conditions and local execution directly affect service reliability and cost exposure. Skypace applies structured systems to track milestones and manage visibility while relying on experienced professionals to coordinate local execution and resolve exceptions.

Professionally, the role provides hands-on exposure to port operations, inland transportation networks, and the operational controls that link ocean freight to final delivery.