Skypace is the tech division of Maxton Shipping Inc., a freight forwarder headquartered in California and represented worldwide. We launched the world’s first BCO-facing shipping platform that connects our branches, vendors, and customers in the same tech environment.
The platform enables the full cycle of freight execution from instant quoting and planning to managing shipments with complete process visibility and is directly integrated with top-10 ocean carriers like MSC, Maersk, CMA CGM, COSCO, and Hapag-Lloyd, operating across all major trade lanes.
Today, we support 150+ customers across 18 countries, handling significant freight volumes with speed, transparency, and support.
We are now seeking an Account Manager - Import Operations to manage and support customers focused primarily on inbound ocean freight. This role is centered on post-booking execution, arrival coordination, and customer communication throughout the import lifecycle.
What You Will Do:
- Oversee inbound ocean shipments from booking confirmation through final delivery;
- Manage a portfolio of import-focused customers using the Skypace digital platform;
- Coordinate post-arrival processes including carrier release, customs clearance, and inland delivery;
- Act as the primary point of contact for customers on import execution, timelines, and exceptions;
- Work closely with internal operations, documentation, and customer support teams to ensure smooth shipment flow;
- Monitor shipment visibility, demurrage risk, and service performance to maintain high customer satisfaction;
- Identify opportunities to improve processes, reduce delays, and strengthen long-term customer relationships.
You're a Fit If:
- You have 4+ years of experience in international freight forwarding with a strong focus on import operations;
- You have previous experience managing customer relationships across port-to-door and port-to-port shipments;
- You understand key import-related processes such as carrier releases, customs clearance, and terminal operations;
- You are detail-oriented, proactive, and able to manage multiple shipments simultaneously;
- You communicate clearly with shippers, BCOs, carriers, and internal stakeholders.
