Overview of Undeliverable Orders

An order is considered undeliverable when the carrier cannot complete delivery due to issues such as:

• Invalid or incomplete address
• Recipient unavailable to accept the package
• No safe location to leave the package
• Package refused by the recipient

In these cases, the carrier may attempt to contact Flexport* for more information. If delivery remains unsuccessful, the package is typically returned to the sender (Flexport fulfillment center), forwarded, or disposed of by the carrier. Once returned, undelivered items are restocked into your inventory automatically. If any items are damaged upon return, Flexport will notify you separately.

Return to Sender Status in Flexport Portal

When a package is returned to sender, the order status in the Flexport Portal may show as "Attempted" or "Delivered." In this context, "Delivered" means the package was delivered back to our fulfillment center, not to the customer.

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