Skypace combines automation with human operations because ocean freight is too complex to be managed by software alone, but too slow and error-prone to rely only on people.
What it is:
Automation in logistics means using software to handle repetitive, data-heavy tasks such as pricing, scheduling, tracking, and document validation. Human operations mean experienced logistics professionals making decisions, solving problems, and managing exceptions. Skypace uses both together. Automation handles speed and accuracy. Humans handle judgment and responsibility.
How it works:
In ocean freight, many steps follow clear rules. Rates can be calculated automatically. Schedules can be checked against carrier systems. Cut-off dates, free time, and document requirements can be monitored continuously. Skypace automates these tasks so they happen instantly and consistently.
However, not all situations follow rules. Port congestion, customs inspections, weather disruptions, cargo sensitivity, and customer priorities require human judgment. When the system detects a risk or exception, it brings a human operator into the loop to decide the best action. Automation prepares the information. Humans make the final call.
Examples:
- The system detects that a planned route is likely to be delayed due to port congestion. A Skypace operator reviews alternative routes and selects the best option based on the customer’s delivery deadline.
- Automation validates documents and flags a mismatch. A human reviews the issue, contacts the shipper, and corrects the data before the shipment is blocked.
- The platform identifies two carriers with similar pricing. A human selects the carrier with better historical claim handling for sensitive cargo.
Facts:
Most logistics exceptions cannot be resolved automatically. Industry studies show that the majority of shipping disruptions require at least one human decision to resolve. Purely automated logistics systems often fail when conditions change suddenly. Purely manual systems fail due to slow response times and human error. Combining both reduces delays and mistakes.
Misinterpretations:
Some believe automation should replace people entirely. In logistics, this usually leads to rigid systems that break during disruptions. Others believe humans alone provide better service. In reality, manual processes increase response time, error rates, and communication overload. The most reliable logistics operations use automation to support people, not replace them.
Who solves it:
By combining automation with human oversight, Skypace reduces both operational errors and reaction time. The system detects issues early, and humans resolve them before they become delays or extra costs. This approach gives shippers faster execution, fewer surprises, and a clear point of accountability throughout the shipment.
